It takes raising hell of protest to get heaven of justice against Freelancer.com

In many of the cases, published reviews has someone's comment introducing himself/herself as an employee of freelancer.com. With a copy paste robotic format they offer help to those who are now vocal against freelancer.com's abusive actions, misdeeds and scam. It's bizarre to see those agents in forums offering help. Why they are showing this seriousness for their customers now? Where were they when the suffered users contacted them? It wouldn't be necessary if they had cared at the first time.