They do not say that "yes, we have stopped ripping freelancers off by taking fee from them for which they were not paid". They do not say "yes, we have stopped suspending accounts with money". They do not say "yes, we have stopped automatically charging your account". What they say is that they will solve the problem!
Search for scam "hi this is * from freelancer.com" and scam "i work for freelancer.com" to see that how many times they did such things. If they had gave an ear to the complaints of the users at the first place, when they were contacted via customer care interface on their site, they would have been better off. People were ditched. They felt to be scammed. Then they wrote about the atrocities of freelancer.com.
Even Lisa Martin who once wrote the wikipedia article on Freelancer.com as a paid project, commented back to an support agent of freelancer.com-
On a related note, I’m not sure how effective your customer support is either. I find it strange that you have replied to my blog post, located out there in cyber space, and yet my direct email to Freelancer.com’s customer support remains unanswered after more than a month has elapsed since I wrote and sent it.
It wouldn't be necessary to be like this. Every one could have their problems solved within the site and even could continue without facing some major problems. But the irony is that they were mistreated, banned, scammed, suspended. They are now sharing their experiences to alert others.
Someone Ivan from Serbia exposed the well known fact that freelancer takes out project fee from the worker even if the worker is not paid the promised amount. The point is, to shut the mouth against their unethical fee taking policy the agent is offering a "Onetime refund". The agent says -
we can issue a refund to your account for this time only
That means the unfair policy will continue. They will rip off users by taking project fees for such projects for which employers never paid the worker. So it can be concluded that if next time the worker again faces such situation he will be at his own. The victim user Ivan points it out correctly -
...anyone can post a project, and a freelancer who accepts it will suffer
A post in DigitalPoint and the revisit of justice
After fighting within their site's customer support, when Simon Ward failed to get his money back, he posted his bad experience at Digital point. IT WORKED. He got his money back. Simon Ward concluded-
We are witnessing the power of Digital Point and fairness ;) I am glad I got my refund but I only got my refund through damn hard work and arguments. It aint right the way Freelancer works at all, they, in my mind, are scamming the crap out of many people. Stand up to these companies, make posts when you are scammed and even if it is $10 or $1000, get your money back! Scammers work on the attitude,"I will take $1 off 1000 people", the scammer wins $1000 and because we don´t fight it! I got my money back, have a beautiful post warning others about Freelancer.com and will delete my account with them anyway. I hope you all get my point, $1 is equal to $1000 when it comes to scamming, a scam is a scam, it is great when you win. Paypal backed the scamming company against me, but I still got my money back because of places like DP. Bad feedback is terrible for anyone, get scammed, use this!!
It seems that when users stay quiet and wait for the solution to come from the site, then get nothing. But when they raise voice, someone from freelancer.com takes that seriously.
No comments :
Post a Comment