"In short, Freelancer.com acts illegally, binds users to terms that either do not exist or do not relate to the users situation"

The title of the article actually is the comment made by a user of freelancer.com! Though his problems got solved after his public post about the issues with freelancer.com, the memories that he shared in his site give a vivid picture about how freelancer.com is operated. Along with challenging so called legal obligations, the user also pointed out the bad quality of the customer service.
The funnier part is that the Marketing Manager from the freelancer.com side showed excuses of getting ill in addition to 4 days of office closing to explain that why he could not reply back the user. The user himself was not ready to accept such excuses from a huge company like freelancer.com.While he was chatting with a customer support agent, he was informed that he had agreed to obey the FAQ. The user denied and said that he only accepted the TOS. He also pointed out that even if he had accepted, the FAQ the policies described there would be illegal. The customer care agent was trying to use the FAQ to support their decision of holding the user's money for 15 days before letting him withdraw that. The user exclaimed -

even though I had used paypal to send them thousands and thousands of dollars in the past, they would hold my money for fifteen days before releasing it to me!

There are many other things that a freelancer.com user should learn from reading the original article titled Freelancer.com are nothing but scammers . At the end, the user asserted -

You (Freelancer.com) hold customers to terms that do not exist as well as stating that customers are legally bound by your FAQ, which you and I know is a complete joke. You can not hold customers to your FAQ or to terms that do not exist.

AND

While I understand that you can not talk about specific cases, this is not really about an issue specific to my account, it is about how you (Freelancer.com) are repeatedly holding customers to terms that do not exist as well as claiming that all users agreed to your FAQ when they joined. This is truly insane, but you (Freelancer.com) are repeatedly doing it and your support seem to have been trained to simply dump customers who have these issues.